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PagerDuty Integration

Connect TigerAccess with PagerDuty for incident-driven access control, on-call workflows, and real-time notifications.

Features

Incident-Driven Access Control

Integrate privileged access with your incident response workflows.

Incident-Driven Access

Automatically grant access when incidents are triggered, ensuring responders have the permissions they need.

On-Call Integration

Sync on-call schedules with access policies to dynamically adjust permissions based on who is on-call.

Access Notifications

Send PagerDuty notifications for access requests, approvals, and anomalous access patterns.

Time-Bound Access

Automatically revoke elevated permissions when incidents are resolved or on-call shifts end.

Capabilities

Complete PagerDuty Integration

Incident webhook integration
On-call schedule sync
Access request notifications
Approval workflows
Escalation policies
Change events
Service dependencies
Team synchronization
Auto-provisioning
Incident timeline tracking
Break-glass alerts
Session notifications
Setup

Get Started in Minutes

Follow these simple steps to integrate TigerAccess with PagerDuty.

1

Create API Integration

Generate a PagerDuty API token with the necessary permissions for TigerAccess.

# In PagerDuty:
1. Navigate to Integrations > API Access Keys
2. Create a new API Key
3. Grant "Read/Write" permissions
4. Copy the API token
2

Configure Integration

Add the PagerDuty integration in TigerAccess with your API token and configure notification preferences.

tacctl integrations add pagerduty \
  --api-token=<your-api-token> \
  --subdomain=your-company \
  --enable-notifications \
  --enable-incident-access
3

Configure Access Policies

Define access policies that integrate with PagerDuty incidents and schedules.

# Example: Grant access during incidents
tacctl policy create incident-access \
  --trigger=pagerduty.incident.high_urgency \
  --grant-role=production-access \
  --duration=incident-lifetime
Use Cases

Real-World Scenarios

Incident Response Access

Automatically grant production access to on-call engineers when high-severity incidents are triggered, with automatic revocation when resolved.

Approval Workflows

Route access requests through PagerDuty escalation policies, ensuring the right approvers are notified based on incident severity.

Compliance Tracking

Link access grants to specific incidents in PagerDuty for comprehensive audit trails and compliance reporting.

On-Call Permissions

Dynamically adjust access permissions based on PagerDuty schedules, ensuring engineers have appropriate access during their on-call rotation.

FAQ

Frequently Asked Questions

Can TigerAccess automatically grant access when incidents are triggered?

Yes. You can configure policies that automatically grant specific access permissions when PagerDuty incidents of certain severities or categories are triggered. Access is automatically revoked when the incident is resolved.

How does the on-call schedule integration work?

TigerAccess can sync with your PagerDuty on-call schedules to dynamically adjust access permissions. Engineers automatically receive elevated permissions during their on-call shifts and have them revoked when their shift ends.

Can I use PagerDuty for access request approvals?

Absolutely. Access requests can create PagerDuty incidents that follow your existing escalation policies, ensuring requests are routed to the appropriate approvers based on severity and time of day.

Are access events logged in PagerDuty?

Yes. TigerAccess can send change events to PagerDuty for all access grants, session recordings, and policy violations, providing a complete timeline of access activities alongside your incident history.

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