Fortune 500 Enterprise Replaces Legacy PAM with Modern Zero-Trust Platform
How a global manufacturing company migrated from a legacy PAM solution to TigerAccess, reducing costs by 60% while improving security, scalability, and user experience.
About the Organization
A Fortune 500 global manufacturing conglomerate with 75 production facilities across 6 continents, employing over 80,000 people worldwide. Their IT infrastructure supports critical manufacturing systems, supply chain operations, and enterprise applications serving the entire organization.
For over a decade, they relied on a legacy PAM solution from a major enterprise vendor. While it served them well initially, the system became increasingly expensive, complex, and unable to support modern cloud infrastructure and DevOps workflows. License renewals were costing $3.5M annually, and the platform couldn't handle their expanding cloud footprint.
Outgrowing a Legacy PAM Platform
Prohibitive Licensing Costs
Annual licensing costs exceeded $3.5M and were increasing 15% year-over-year. The legacy vendor's per-seat and per-device pricing model made cloud expansion economically unfeasible. Adding support for Kubernetes and cloud databases would require additional $1M+ in add-on modules.
Poor Cloud and DevOps Support
The legacy PAM solution was designed for on-premises datacenters and couldn't natively support AWS, Azure, GCP, or Kubernetes. DevOps teams were bypassing PAM controls entirely because the platform's manual workflows were incompatible with CI/CD pipelines and infrastructure-as-code.
Operational Complexity
Managing the PAM infrastructure required a dedicated 8-person operations team. The system consisted of 40+ servers across regions, complex Windows-based architecture, and frequent patching requirements that caused production downtime. High availability configuration was prohibitively expensive and complex.
Poor User Experience
Users complained about the clunky web interface, slow session launch times (45+ seconds), and unreliable remote access. The password vault was difficult to navigate with 10,000+ credentials. Mobile access was virtually non-existent, preventing secure access for remote workers and on-call engineers.
Modern Cloud-Native PAM with Zero-Trust Architecture
After evaluating multiple vendors, the enterprise selected TigerAccess for its cloud-native architecture, superior DevOps integration, and significantly lower total cost of ownership. The migration was completed in 9 months with zero downtime.
Cloud-Native Architecture with 99.99% SLA
Deployed TigerAccess as a highly available, multi-region service with automated failover and self-healing capabilities.
- Kubernetes-based deployment on AWS with auto-scaling
- Active-active HA across 3 AWS regions for disaster recovery
- Automated patching and upgrades with zero downtime
- Reduced infrastructure footprint from 40+ servers to managed service
Comprehensive Multi-Cloud and Hybrid Support
Unified access control across on-premises datacenters, AWS, Azure, GCP, and edge manufacturing facilities with consistent security policies.
- Native AWS IAM, Azure AD, and GCP IAM integration
- Kubernetes RBAC for 50+ EKS, AKS, and GKE clusters
- Database protocol support for PostgreSQL, Oracle, SQL Server, MongoDB
- Windows RDP and SSH access to 50,000+ endpoints globally
DevOps and Automation Integration
Built-in support for modern DevOps workflows, CI/CD pipelines, and infrastructure-as-code with machine identity management.
- Machine identity for CI/CD pipelines (Jenkins, GitLab, GitHub Actions)
- Terraform provider for infrastructure-as-code access control
- API-first design enabling custom workflow automation
- Short-lived certificates eliminate credential management in automation
Modern User Experience
Intuitive web UI, native CLI tools, and mobile support dramatically improved user satisfaction and adoption rates.
- Native SSH client integration - no proprietary clients required
- Sub-second session launch times (vs 45+ seconds with legacy PAM)
- Mobile app for iOS and Android supporting emergency access
- Slack integration for access requests and approvals
Zero-Downtime Migration Strategy
Phased migration approach allowed parallel operation of both systems, minimizing risk and ensuring business continuity.
- Automated migration scripts for user, role, and policy migration
- Region-by-region rollout starting with non-production environments
- Comprehensive training program for 12,000 users across 75 sites
- Fallback capabilities to legacy system during transition period
Dramatic Cost Reduction and Security Improvement
Cost Reduction
Total cost of ownership reduced from $3.5M to $1.4M annually, saving $2.1M per year in licensing, infrastructure, and operational costs.
Infrastructure Reduction
Eliminated 40+ on-premises PAM servers, reducing datacenter footprint, power costs, and maintenance overhead.
Uptime SLA
Improved from 99.5% with legacy system to 99.99% with TigerAccess, eliminating planned downtime for patching and upgrades.
Faster Session Launch
Session launch time improved from 45+ seconds to under 3 seconds, dramatically improving user productivity and satisfaction.
Reduced Ops Team
PAM operations team reduced from 8 to 2 FTEs, freeing security engineers for strategic initiatives instead of platform maintenance.
Cloud Coverage
Complete access control coverage across AWS, Azure, GCP, and Kubernetes without purchasing expensive add-on modules.
Business Impact
We were skeptical about replacing a PAM platform we'd used for over a decade, but TigerAccess exceeded all expectations. The cost savings alone justified the migration, but the improved user experience and cloud capabilities transformed how we manage infrastructure access. This is the modern PAM platform we needed.
Enterprise Migration Timeline
Assessment & Migration Planning
Current state inventory, architecture design, migration runbooks, risk assessment
Pilot - APAC Region (Non-Production)
Deploy TigerAccess, migrate 2,000 users, validate functionality, gather feedback
Phase 2 - APAC Production
Production cutover for APAC, 24/7 support coverage, parallel operation with legacy
Phase 3 - EMEA & Americas
Rollout to remaining regions (10,000 users), cloud infrastructure migration
Legacy Decommission
Complete migration validation, decommission 40+ legacy servers, knowledge transfer
Cost Comparison: Legacy vs TigerAccess
Legacy PAM (Annual)
TigerAccess (Annual)
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